Questions & Answers

Why does a chipped windscreen need repairing?
  • It WILL get worse – If you leave a chip in your windscreen, unfortunately it will get worse over time due to the vibration, bumps and pressure that pass through your car and its windscreen just in normal, everyday driving, because your windscreen forms part of the car’s structure.
  • Safety 1) – Day to day – Your windscreen provides up to 30% of the vehicle’s structural strength – any damage will reduce this strength.
  • Safety 2) – In an accident – Your vehicle relies on your windscreen in a couple of ways. The passenger airbag uses the windscreen for support, the roof uses the windscreen for support in the event of a rollover, and when your vehicle crumples up in an accident, the windscreen helps direct the energy of the impact around the passenger compartment – any damage puts all of these at risk.
Can I repair my windscreen?
It depends on the size of the chip in your windscreen and where it’s situated – see our guide on the Windscreen Repairs page
Will a chipped windscreen affect my MOT?
Your vehicle could fail its MOT if the chip in your windscreen is over 10mm and in the driver’s line of vision
Should I just replace my windscreen?
Apart from the much greater cost and time it takes to replace your windscreen, the factory seal on your windscreen can never be exactly duplicated with a windscreen replacement so you should always try to repair your windscreen first
Does a windscreen repair take long?
It only takes about 20 minutes so we can usually repair your windscreen while you shop
Is it cheaper to repair my windscreen or replace it?
It costs a lot less to carry out a repair to a damaged windscreen than to replace the windscreen. Even if your insurance company is accepting the cost of replacement you may need to pay an excess. There is also a major environmental benefit to repairing your windscreen rather than replacing it
Will a windscreen repair cost me anything?
Usually not. If you have glass damage cover and we can repair the glass the work we carry out will usually be FREE* to you, paid for by your insurance company.*Subject to insurance cover.
What if I don’t have windscreen cover?
If your insurance policy doesn’t cover glass damage, don’t worry – we can still help. 247 windscreen can repair your windscreen from just £40.00 + VAT depending on the severity of the damage – a fraction of the cost of replacement.
How do I claim for a repair on my insurance?
To make it as straightforward as possible, we can usually liaise directly with your insurer and manage the claim on your behalf. If you want to do it yourself we can guide you.
Will a claim for a repair affect my no claims bonus?
In most cases the repair won’t even affect your excess or your No Claims Bonus
Are 247 Windscreens Ltd screen repairs guaranteed?
At 247 Windscreens Ltd all our repairs meet the British Standard BS AU 242a: 1998 and are guaranteed for as long as you own the vehicle. Once we’ve repaired your windscreen simply go online to activate your Lifetime Warranty. In the unlikely event of windscreen damage spreading after our repair we’ll repair the damage again for free. If that isn’t possible then a full refund will be made immediately to you, or your insurance company. **Terms and conditions apply
Can I pay cash instead of using my insurance company?
Yes, we accept credit card and debit card payments
How do I make a complaint?
We always endeavour to provide the best service and products for our customers. However, on rare occasions, we recognise that there may be time where our customers may not be completely satisfied. To ensure that we are able to put things rights as soon as we can, please read our complaints procedure below and we will respond promptly to ensure complete satisfaction. As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out to our usual high standards. In the unlikely event there is anything you are not completely satisfied with, please contact us as soon as you can in order that we can rectify any problems as soon as possible. Either call us on 01733 358567 , or write to us at 63 Second Drove, Fengate, Peterborough PE1 5XA, or email us at info@247windscreens.co.uk and we aim to respond within 3 days of receiving your complaint and where possible, will provide you with a date to remedy any issues raised. Where we are unable to resolve your complaint using our own complaints procedure, as a Which? Trusted trader we use Ombudsman Services Ltd for dispute resolution. In the unlikely event of that we cannot remedy your complaint to your satisfaction and you may wish to refer your complaint to them. If you wish to do so please contact Which? Trusted traders in the first instance on 0117 981 2929.